Frequently Asked Questions
Find answers to our most frequently asked questions here.
ORDERS
Do you sell directly to end-users?
No, Falkor products are offered to end-users by registered distributors and contractors. If you are interested in Falkor products for your location, please select and view Where to Buy (on the main menu) for more information.
Do I Need An Account To Place An Order?
Yes, please select and view Account Registration (in the menu below) for more details and how to apply.
How Do I Place an Order?
Please submit a Purchase Order to your Falkor Account Executive.
How Long Will It Take To Confirm My Order?
Purchase Orders are processed immediately during business hours. Order confirmations are usually same day.
How Do I Track My Order?
Please select and view Track Your Order (in the menu below) and choose the freight carrier associated with the provided tracking number for your order.
PAYMENT
Which Payment Methods Are Accepted?
We accept all major credit cards, checks and ACH payments.
SHIPPING
Which Shipping Methods Are Available?
WILL CALL or freight shipping to your warehouse or customer location.
Do You Blind Ship?
Yes, blind ship is available to your customer's location. Please note this request in your Purchase Order.
Do You Ship Internationally?
Outside of the US, we ship to Canada and Mexico.
WARRANTY
Do Products Come With A Warranty?
Yes, please select and view Warranty (in the menu below) for complete details of coverage.